Hoover ®

Compare All FloorMate® Models >

Model
FloorMate Deluxe
FH40160
FloorMate
FH40150
FloorMate SpinScrub
FH40010
FloorMate Edge
FH40190
FloorMate Cordless
BH55100
Price
Clean Tank Capacity
1.5 Quarts
.75 Quarts
1 Quart
1 Quart
.75 Quarts
Weight
13.8 lbs
13.8 lbs
15.5 lbs
13 lbs
14 lbs
Cord Length
25 Feet
25 Feet
27 Feet
25 Feet
Cordless
Nozzle Width
11.5 inches
11.5 inches
13 inches
11 inches
11.5 inches
Folding Handle
Clean Boost Control
Dry Vacuum Feature
Scrub Mode
Edge-to-Edge Suction
Cordless
NAME
HOOVER QUEST™700
HOOVER QUEST™800
HOOVER QUEST ™1000
MODEL #
BH70700
BH70800
BH71000
RETAIL
$499
$649
$899
CONNECTED
BLUETOOTH
BLUETOOTH
WIFI LOCAL
APP COMMUNICATION
SCHEDULING
DIRECTION CONTROL
BATTERY STATUS
CHARGE STATUS
ERROR ALERT
SCHEDULING
DIRECTION CONTROL
BATTERY STATUS
CHARGE STATUS
ERROR ALERT
SCHEDULING
DIRECTION CONTROL
LOCATION
BATTERY STATUS
CHARGE STATUS
ERROR ALERT
RUN TIME
90 MIN
120 MIN
120 MIN
MAPPING
360° LASER MAPPING
INVISIBLE WALL
1
2
REMOTE
DUST BIN SIZE
0.4L
0.4L
0.6L
DUSTING PAD
  • FAQs

    Categories

    General Questions

    Why doesn’t the Quest 700 or 800 clean my floors in straight lines?

    The Quest 700 or 800 has 3 cleaning patterns that it rotates between: Random, Wall Follow and Spot Clean.

      1. Random- Will maneuver around your home until the battery needs to be recharged.
      2. Wall Follow- Cleans along baseboards and in hard to clean corners.
      3. Spot Clean- Perfect for spills and messes that are in a small area of your home.

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    Will the Quest go under my furniture?

    Quest 700 or 800

    The Quest 700 or 800 has a height of 3 inches, which allows it to clean under most furniture.

    Quest 1000

    The Quest 1000 has a height of 3.5 inches which should also allow it to clean under most furniture.

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    How long will the Quest’s battery last?

    The Quest 700 has a runtime of approximately 90 minutes, while the Quest 800 and 1000 has a runtime of approximately 120 minutes.

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    How do I charge the Quest?

    Quest 700 or 800

    The Quest 700 or 800 can be charged two different ways. Simply place the Quest onto its docking station or press the home button on your remote to send Quest to its docking station.

    Quest 1000

    For the Quest 1000 simply place it on the docking station or press the DOCK button on the top.

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    How long does it take Quest to charge?

    Quest 700 or 800

    The Quest 700 or 800 will take approximately 3 to 4 hours to charge.

    Quest 1000

    The Quest 1000 will take approximately 3 hours to completely charge.

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    How do I know when the dirt cup is full?

    We recommend the dirt cup be checked and/or emptied after every use.

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    How often does the filter need to be cleaned?

    We recommend the filter be checked after every use. If you notice a buildup of dirt and dust, you should rinse your filter.

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    When should I replace my Quest filter?

    The Quest filter is rinsable, which is perfect for long-term use. If you are unable to rinse all of the dirt and dust from your filter, it may require replacement. The Quest 1000 does come with one filter replacement.

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    Does the Quest clean all floor surfaces?

    Quest 700 or 800

    Your Quest 700 and 800 works on hard floor surfaces, small area rugs and low pile carpet.

    Quest 1000

    The Quest 1000 works on hard floors and carpet.

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    Will the Quest fall down my stairs?

    The Quest has a Cliff Sensor, which will sense a drop and prevent it from falling down any stairs.

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    Do I have to use the Hoover App to schedule the Quest?

    Quest 700 or 800

    No. Scheduling for the Quest 700 and 800 can be done through the Hoover App or directly on the remote.

    Quest 1000

    For the Quest 1000, scheduling can be done through the Hoover App or directly on the Quest 1000.

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    What does the spinning side brush on the Quest do?

    The spinning side brush sweeps dirt, dust and pet hair from your floors, baseboards and hard to access corners into the suction cleaning path.

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    Does the Quest clean multiple rooms?

    The Quest will clean multiple rooms, as long as they are easily accessible.

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    How do I select the cleaning pattern for the Quest?

    The Quest 700 or 800 defaults to circulating through all 3 cleaning options but you can select a specific cleaning pattern by utilizing the Hoover App or on your remote control.

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    Does Quest remember where it has cleaned?

    Quest 700 or 800

    Unfortunately not, the Quest 700 and 800 will continue to follow their 3 cleaning patterns until the battery needs to be recharged.

    Quest 1000

    The Quest 1000 will map your floor plan and clean until the battery level is low, when this occurs it returns to the docking station. When the battery is charged again, Quest will return to where it stopped cleaning to finish the job.

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    What is the Microfiber Dust Pad used for on the Quest 800? (only applies to the Quest 800)

    The Microfiber Dust Pad comes with the Quest 800 and is used for enhanced cleaning on hard floors. The Microfiber Dust Pad is machine washable and your Quest can be used with or without it.

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    Should I remove the Microfiber Dust Pad when operating on carpet?

    Your Quest 800 will perform better on area rugs and low pile carpet if the Microfiber Dust Pad is removed.

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    Can I leave my Quest running when I’m not home?

    Yes. Your Quest can be scheduled to clean whenever works best for your needs and schedule.

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    How do I schedule cleanings with my remote?

    Quest 700 or 800

    The Hoover App makes scheduling simple but you can also use your Quest’s remote.

    a. Press the 24hr button on your remote control.
    b. As soon as you press the 24hr button your Quest will start cleaning.
    c. Once this feature is selected your Quest is scheduled to clean at the same time every day.
    d. To deactivate scheduling, simply press the 24hr button again.

    Quest 1000

    a. You can schedule Quest to perform daily or weekly cleans all from your robot.
    b. Press the schedule (SCH) button located on top of the Quest.
    c. Use the DAY button to select the day you want cleaning performed.
    d. Press and hold the DAY button to accept the specified day.
    e. Use the HOUR + MIN buttons to set the time.
    f. Then press OK when done.
    g. If you change your mind just press AUTO to cancel your scheduled cleaning.

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    How do I set the clock on the Quest 1000?

    a. Press the CLOCK button on the top of your Quest.
    b. Use the DAY, HOUR and MIN buttons to set the Clock to the appropriate time.
    c. Press OK when done.
    d. You can utilize the AUTO button to cancel.
    e. Please note you will have to manually adjust the clock for time changes.

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    What are the buttons on the top of the Quest 1000?

    a. AUTO- Starts and stops automatic cleaning.
    b. DOCK- Sends your Quest back to the docking station.
    c. CLOCK- The internal clock for your Quest
    d. SCH- Schedules daily or weekly cleaning for your Quest
    e. SPOT- Spot cleans and 3 foot area where the robot is located.

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    How do I change the remote battery?

    a. Slide out the battery tray located at the bottom of your remote.
    b. Remove the old battery and replace with a new CR2025 battery.
    c. Replace the battery tray at the bottom of your remote.

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    How does the Invisible Wall work?

    The Invisible Wall(s) creates a barrier that your Quest won’t cross. The Quest 700 comes with one (1) invisible wall and the Quest 800 comes with two (2) invisible walls. The barrier spans approximately 7ft and prevents your Quest from going into rooms you don’t want it to.

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    How do I place the Invisible walls?

    a. To set up your Invisible Wall, open the battery compartment cover located at the bottom of your Invisible Wall. Insert the supplied batteries as indicated and replace the battery compartment cover.
    b. Turn ON the Invisible Wall and place it in the area that you do not want Quest to go in.
    c. Be sure your Invisible Wall is at a 45° angle with the side that has the ON/OFF switch facing the area you want blocked. You should be creating a straight line barrier from the green dot on the Invisible Wall.
    d. Ensure that there are no reflective surfaces around the Invisible Wall, as they can disrupt the barrier.

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    How do I keep the Quest 1000 out of a specific room?

    At this time, Quest 1000 cannot be kept out of a specific room unless it is inaccessible to your Quest. You can utilize the Hoover App to view your home’s laser map to see exactly where your Quest is cleaning.

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    What do the buttons on the Quest remote do?

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    Troubleshooting

    What do I do if the side brush gets tangled or caught in the brush roll?

    Quest 700 or 800
    a. Remove the side brush from your robot.
    b. Flatten and untangle bristles.
    c. Clean off any hair, lint or dirt that may be on your side brush.
    d. Put the side brush back onto your robot.

    Quest 1000
    a. Remove screw that connects the side brush to the robot with the screwdriver included in your Quest box.
    b. Remove the side brush from your robot.
    c. Flatten and untangle bristles.
    d. Clean off any hair, lint or dirt that may be on your side brush.
    e. Screw side brush back onto your Quest 1000.

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    Why didn’t the Quest return to the docking station?

    Should your Quest not return to the docking station, here’s some easy steps to find out why: a. Examine the docking station to ensure it’s plugged in, positioned on a hard surface and has at least a 4 foot clear path on each side.
    b. Ensure that your Quest has a clear path to the docking station and that there are no foreign objects (tape, stickers, etc.) in its path.
    c. Check for dirt and dust on the bumper of your Quest or on the docking station. If you see dirt and dust, wipe the sensors on the docking station and on the bumper and bottom (underside) of the Quest with a clean, dry cloth.
    d. Your Quest’s battery may be low, place your Quest directly on the dock so it can recharge.

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    What do I do when my robot gets stuck?

    If your Quest becomes stuck, utilize the turn buttons on the remote to dislodge it. If that doesn’t work try picking your Quest up and removing it from the area where it is stuck.

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    What are reasons my Quest may not be working?

    a. Be sure the switch underneath your Quest is in the ON position.
    b. Your Quest may not have enough of a charge to clean, place it on the dock and wait for a short beep and flashing blue LED to confirm that your Quest is properly docked for charging.
    c. Your dirt cup may be full, check and empty the dirt cup.
    d. You may have something stuck in your brush roll. Examine the brush roll to ensure this is not the issue.
    e. Your Quest may be stuck, try moving your Quest from its current position.
    f. Try flipping the power switch back and forth from ON to OFF several times to reset your Quest.

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    Why is my Quest beeping and blinking?

    a. Red LED blinks, Blue LED is on- Indicates your Quest’s battery is too low to clean.
    b. Red LED blinks, Blue LED blinks and continuous beeps of 30 sec length- Indicates that your Quest’s dirt cup is installed incorrectly or not at all.
    c. Red LED blinks, Blue LED is on and 2 long beeps- Could be an indication of the following:
    i. Your Quest’s drive wheel, side brush or brush roll may be stuck
    ii. Your Quest's cliff sensors on all 3 sides are sensing an object so it is stuck
    iii. Your Quest’s bumper may be stuck

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    Maintenance

    Do I need to clean the robot?

    Cleaning off the front bumper where the sensor is located can help the Quest navigate more effectively.

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    How do I clean the brush roll?

    Quest 700 and 800
    a. Be sure to turn your Quest OFF by utilizing the switch underneath your robot.
    b. When your Quest is upside down you will see three screws located above the brush roll.
    c. Unscrew the three screws and remove the brush roll support piece.
    d. The brush roll is easily removable for cleaning off any stuck on hair or lint.
    e. Replace the brush roll and brush roll support piece.
    f. Fasten the screws and turn your Quest ON.

    Quest 1000
    a. Your Quest 1000 comes with a brush for cleaning your brush roll, you may use to remove excess dirt, dust and hair. If a deeper clean is needed follow the instructions below.
    b. Be sure to turn your Quest OFF by utilizing the switch on the side of your robot.
    c. When your Quest is upside down you can then slide the brush roll support tab out to unlock the brush roll.
    d. Remove the brush roll from your robot.
    e. Clean off any stuck on hair, lint or dirt from the brush roll.
    f. Replace the brush roll and slide the brush roll support tab back into place.
    g. Turn your Quest ON.

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    How do I empty the dirt cup?

    Quest 700 or 800
    a. Ensure that your Quest is switched OFF.
    b. Slide the top panel out until it is completely removed from your Quest.
    c. Pull your dirt cup out of your Quest.
    d. Open the top lid of your dirt cup.
    e. Remove the filter.
    f. Shake your Quest’s dirt cup over your trash can and be sure you’ve emptied it thoroughly.
    g. Rinse out the dirt cup and filter with warm water and dry for 24 hours.
    h. Insert your filter back into your dirt cup, close the dirt cup’s lid and place the dirt cup back into your Quest.
    i. Replace your top panel and switch your Quest ON.
    j. Ensure that your Quest is switched OFF.

    Quest 1000
    a. Ensure that your Quest is switched OFF.
    b. Press the button on the side of your Quest and your dirt cup will separate from your Quest.
    c. Slide up the red buttons on the sides to open the lid.
    d. Empty the dirt cup and clean with your cleaning brush.
    e. Push the round button on top of Dirt cup and pull out the Motor Fan assembly.
    f. Remove the filter and clean it.
    g. Rinse out the dirt cup and filter with warm water and dry for 24 hours.
    h. Insert your filter back into your dirt cup, making sure the filter is locked into position on either side.
    i. Attach the Motor Fan assembly.
    j. Replace the dirt cup and switch your Quest ON.

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    Should I clean the Quest’s wheels?

    Yes. Utilize your included cleaning brush to clean the front, left and right wheels, performing this task regularly ensures your Quest moves with ease.

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    Videos

    Quest 700 Video Playlist
    Watch Video & Learn
    Quest 800 Video Playlist
    Watch Video & Learn
    Quest 1000 Video Playlist
    Watch Video & Learn

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    Additional Support

    How can I register my Hoover product?

    Our online registration form makes it quick and easy.

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    How do I get an owner's manual for my Hoover cleaner?

    Click here and review the available online manuals by model number. If you do not find the appropriate manual, call us at 1-800-944-9200 M-F 8 AM - 7 PM EST and we'll help you find what you're looking for.

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    Click here to submit a help ticket with our customer service team.

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