Hoover ®

Frequently Asked Questions

We are happy to help you in anyway we can » contact us.

Categories

Cleaning Tips

My carpet seems to be getting fuzzy; especially in traffic areas. Is my vacuum cleaner causing this?

No, fuzzing is the hairy effect on the carpet surface caused by wild fibers, slack yarn twist, or by fibers slipping out when walked on. There is a natural tendency for the fiber ends to separate a bit and loosen excess yarn.

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What is the best way to clean carpeted stairs?

Steps with carpet should be cared for regularly. The upholstery nozzle, a brush attachment or a hand-held vacuum with a rotating brush will work best for cleaning and raising the carpet pile.

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How many strokes with my vacuum cleaner are necessary?

Heavy traffic areas should be vacuumed daily, with seven strokes for thorough cleaning. Areas receiving little traffic can be vacuumed once a week or every three or four days, with three or four strokes for adequate maintenance.

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What height should the nozzle adjustment be set at?

Nozzle height settings correspond to carpet height with the lowest setting being best for use on low pile carpet and the highest setting best for plush carpet. Based on the type of carpet you are vacuuming, pick a setting which corresponds. If the cleaner is difficult to push with that setting, try the next highest setting.

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My cleaner will not pick up.

NOTE: Always turn your cleaner off and disconnect it from the electrical outlet. First, check the belt to make sure it is not worn or broken and that the agitator moves freely. Also, check the bag to see if it is full. Besides these two possibilities, check the airstream for possible clogging. If you have recently installed new carpet it may shed fiber and lead to a clogged airstream or require the bag to be replaced more frequently. Objects may also become lodged obstructing the airflow. Over a period of time, the agitator may become worn. Contact your nearest Authorized Warranty Dealer for assistance.

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Since you are the carpet care experts, do you have any advice for removing stains from my carpet?

Here's a great "recipe" for stain removal:

  1. Mix one tsp. of mild detergent with one cup of lukewarm water. Dip clean cloth into solution and gently blot the stain; continue until no more stain is removed.
  2. Mix 1/3 cup white vinegar with 2/3 cup lukewarm water. Apply a small amount, then blot; repeat if necessary.
  3. Place a half-inch layer of clean, dry tissues or other white absorbent material, over damp area and weight it down with books or a heavy object. Allow to dry.
We also offer a line of specialized spot and stain removers with formulas designed for Pet Stains & Odors, Multi-Floor Surfaces and more. You might want to keep a can of Hoover Platinum Collection Professional Strength Instant Stain Remover on hand for emergencies.

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General Questions

How can I register my Hoover product?

Our online registration form makes it quick and easy.

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What is the warranty period for Hoover products?

Generally, Hoover domestic floor care products, with the exception of Wet/Dry Vacs, are warranted in normal household use for a period of one year from the date of purchase. Wet/Dry Vacs carry a limited two-year warranty. Please refer to the owner's manual or the individual product details page on this site for model-specific warranty information.

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How do I get an owner's manual for my Hoover cleaner?

Click here and review the available online manuals by model number. If you do not find the appropriate manual, call us at 1-800-944-9200 M-F 8 AM - 7 PM EST and we'll help you find what you're looking for.

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Do you want an old Hoover cleaner that I have?

We appreciate your offer, but we have a museum of all the cleaners. You might consider placing an ad in your local paper or on the Internet. There are many vacuum collectors across America! You might also contact a local vacuum repair shop, which might use it as a display.

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Maintenance

How do I change a bag, belt, bulb or filter on my cleaner?

For many models, we have created a Video Instruction Guide with simple "how-to" for completing basic maintenance work. For a list of available Video Instruction Guides, click here. You can also search for the online product manual. If additional help or service is needed, use the Service Locator to find an Authorized Dealer near you or contact The Hoover Customer Care Center at 1-800-944-9200.

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How often should I clean the rinsable filter?

No need to replace the filter under normal conditions. When dirty, clean the rinsable filter under running water and let dry before replacing after every few vacuuming sessions, to keep your machine operating at peak power. You might consider buying an additional rinseable filter to always have one on hand ready to go. Filters

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What is the difference between a "washable" and a "rinseable" filter?

Washable filters can and should be cleaned using soap and water. Rinseable filters should be cleaned using water only.

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How often should I replace my filter(s)?

To maintain optimal performance and air quality, you should change your vacuum or HEPA filters regularly. Please refer to the owner's manual for model-specific details. Click here and review the available on-line manuals by model number. If you do not find the appropriate manual, please call us at 1-800-944-9200 M-F 8 AM - 7 PM EST and we'll help!

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How can I get rid of that old dog smell in my bagged vacuum?

Odor in bags will build up if you have pets, so it is important to replace bags frequently. Using HEPA and Carbon HEPA bags will also help to contain odors and dander particles. Hoover also makes cleaning solutions to help eliminate persistent pet odors.

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Online Store

How can I check my order status?

Log in to your Hoover.com account and check the status of all of your orders.

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How do I return an item I’ve purchased on the web?

Products purchased directly from Hoover may be returned for credit within 30 days of the date of purchase. Items purchased at retail must be returned to the retailer according to their store policy. For Hoover return instructions, please read our return policy.

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Where can I find your shipping rates?

Click here to see shipping rates.

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Does your site store my personal information?

By creating an account on Hoover.com you can save purchase and replacement part product information, but we do not store credit card or personal financial information. Privacy Policy

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Service Parts Retailers

Where can I find a service center in my area?

Visit the Service Locator to locate the Authorized Warranty Dealer nearest you.

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Where can I buy a particular model?

Many models are available for purchase on Hoover.com. You can also click to find a retailer or an Authorized Warranty Dealer near you. Always call ahead to make sure the model you want is in stock.

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Where can I buy accessories like bags and belts?

Our revamped site is easy to navigate and has the best selection of genuine Hoover replacement parts, bags, and accessories for any model of cleaner. Most Authorized Warranty Dealers that sell vacuum cleaners also sell replacement bags, belts, and accessories.

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Why should I buy genuine Hoover bags, belts, filters and cleaning solutions?

Per your Owner's Manual, genuine replacement parts including bags, belts and cleaning solutions are specified in order to assure peak performance. Look for the trademark Hoover® on all your part needs. Buy on-line!

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Where can I locate a part that is not available on the website?

Check out our Authorized Warranty Dealer locator for a list of dealers nearest you or please call our Customer Care Center at 1-800-944-9200 M-F 8 AM - 7 PM EST and we’ll help!

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Where can I find bare floor and pre cleaner solutions?

Check out our great selection of solutions online, or if you’d rather pick it up at a store, find a local Authorized Warranty Dealer or retailer near you.

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I use a Post Office Box, APO/other military address. How do I order Products or Parts?

Currently, we do not ship to Post Office Box, APO or other military addresses. These addresses can still be used for Billing Address but you will need to ship to a different address. If you need to ship products to any of these types of addresses, please call our customer service department to place the order at 1-800-944-9200 M-F 8 AM - 7 PM EST. We accept Visa, MasterCard and Discover.

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I live in Canada and need assistance.

Please contact the following region: Central Region, Toronto; 1-888-898-6055

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Technology

What is HEPA?

HEPA is a filter media that traps 99.97% of dust and pollens down to 0.3 microns, ensuring that the air passing through your vacuum cleaner is free of debris so you can breathe easy.

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What does cyclonic/multi-cyclonic mean?

Cyclonic filtration is a pre-filtration system of cyclone chambers that cleans the air moving through the filter by channeling dirt and debris into the dirt cup before it reaches the internal filter, and ensures no loss of suction while you clean.

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Are AMPs a good measure of cleaning power?

AMPs are merely the amount of electrical current a vacuum draws when the power is on. An efficient vacuum cleaner design may provide superior cleaning power while using less power.

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What is WindTunnel™ technology?

WindTunnel™ technology is a patented airflow design, which removes embedded dirt1 and minimizes blowback and scatter on carpet, giving you truly clean floors. 1. Per ASTM F608

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Troubleshooting

My cleaner is not working. Where do I take it for repair?

Visit the Service Locator to locate the Authorized Warranty Dealer nearest you.

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My cleaner will not pick up.

NOTE: Always turn your cleaner off and disconnect it from the electrical outlet. First, check the belt to make sure it is not worn or broken and that the agitator moves freely. Also, check the bag to see if it is full. Besides these two possibilities, check the airstream for possible clogging. If you have recently installed new carpet it may shed fiber and lead to a clogged airstream or require the bag to be replaced more frequently. Objects may also become lodged obstructing the airflow. Over a period of time, the agitator may become worn. Contact your nearest Authorized Warranty Dealer for assistance.

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Why are my belts breaking after a short period of time?

We recommend that you raise the height adjustment to a higher setting and avoid picking up the corners of throw rugs. If you have had the cleaner for a while, please remove the agitator brush. Hold the brush in your hands and rotate the endcaps in opposite directions. This will allow you to check for hair/debris may have gotten inside the endcaps. This can cause the bearings in the brush to not spin freely; thus, causing belt breakage.

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